Returns & Refund Policies

All products (that need to be satisfied the conditions below), counting 5 business days from the date of delivery,  send the items back to us  with proof (image of bill or tracking code) and we’ll refund your money follow the bank days. 

Once we received the package, you will receive the full purchase price of your product minus any shipping fees (unless of course, it was our fault). More than 5 business days from the date of delivery, the return is refused.

The Condition of the return:

  • Product incorrect description.
  • Defective product due to manufacturer.
  • Product expired.
  • Product is damaged during shipping.
  • Product does not work.

Cancellation:

For cancelling your order, you should email to support@glchouse.com  winthin 6 hours of placing the order. All orders are shipped in 6-24 hours time and once shipped, it is has not possible to cancel the order. In cases the cancellation is received after 6 hours and package has been shipped, the buyer will be charged a restocking fees and return shipping fees  25% of order total or $25 whichever is larger.

 

Return & Refund process

  Email us support@glchouse.com Including: #Your Number Order, First and Last name, Email address, Phone number and reason for return. Within 24 working hours, Customer Service Team will send Return Labels file (have our warehouse address and return shipping method) to your email.

  You carefully package for Returned Order, Print and Paste the Return Labels on the package. Within 5 working days. You need ship Order Return to our warehouse at the address on Return Labels.

  After the order returns to our warehouse. Within 5-10 working days, we issue refund via your Paypal/Credit Card.

Any further information, contact us for a consultant:

Name: GLChouse

Address: 190 BRUCE ST APT 1, LAWRENCE, MA, 01841, United States

Email: support@glchouse.com